All Categories
Featured
Table of Contents
Presently, LLMs do not have abundant imagery and content, such as photos of the spaces and features, that customers normally require when making hotel reservations, Kletzel said. When this is improved, including by brands exposing their content to LLMs, that will be "a big leap forward to getting customers comfortable." Hotel visitor commitment and brand name trust, meanwhile, has actually rapidly broadened over the last few years.
Beyond the guest experience, agentic commerce has the prospective to shift the method hotel business' consumer service groups operate and are structured, Klein stated. Yes," Klein said.
This year, numerous collection brands that launched in 2025 will continue to broaden. Additional new brand names and collaborations, especially in the way of life section, will likely debut too, according to hospitality professionals. In 2025, Marriott introduced 2 collection brand names: Series by Marriott, playing in the upscale area in the U.S., and Outdoor Collection, specifically focused on outside accommodations in locations near nationwide parks, deserts, ski areas and coastlines.
Marriott's Outdoor Collection uses unique accommodations in locations near national parks, deserts, ski areas and shorelines.
Hilton's Start Collection, specifically, has more than 60 hotels in the works throughout the U.S. and Canada, Kevin Osterhaus, president of way of life brands at Hilton, informed Hotel Dive. Beginning is presently checking out possible new locations in San Diego, Los Angeles and Virginia Beach, Virginia, along with markets in New Mexico and Colorado in 2026, Osterhaus said.
"Collection brands are appealing due to the fact that they use the finest of both worlds: Owners keep the unique DNA of their residential or commercial property, while opening global circulation, profits management, commitment and support. Kevin Osterhaus President of lifestyle brand names at Hilton From the visitor perspective, independent boutique hotels are desirable due to the fact that they provide authentic experiences, Gabriel Perez, chief operating officer of lodging at The Indigo Roadway Hospitality Group, told Hotel Dive.
As for why the hotel business are going after independents in the way of life section, "it's not about the visitors. It's about producing sub-brands within their own brand names to please investors' needs and to satisfy owner and designers' objectives," Perez stated. This, in turn, puts even more pressure on hotel business "to create brand names, micro brands and subsets of brands in order to broaden their footprint of existing assets," Davis stated.
Hilton's collection brand names' "unique positioning and storytelling continue to drive interest throughout chain scales," Osterhaus stated. Series and Outdoor Collection, both conversion-friendly offerings, pertain to an ownership neighborhood and developers who "are constantly looking for methods to grow, and conversions represent a path for development," Molinary stated.
According to Osterhaus, "As long as brand names are purpose-built and distinct in experience and price point, they include clarity rather than confusion." This year, Hilton plans to stay "extremely active in the way of life space through strategic partnerships, brand-new finalizings and ongoing development of our existing brands," Osterhaus stated. Molinary anticipates Marriott competitors to begin providing some kind of branding option in the outside space, particularly, as "it's an actually popular and growing area" with "a great deal of interest." Another growing area is the luxury segment.
That pattern is expected to continue in 2026 as luxury customers drive travel spending and hotel bookings amid a wealth bifurcation at play in the industry. "High-net-worth travelers are anticipated to stay one of the most dependable motorists of global travel costs next year," Giray Boran, managing director of BLG Capital, told Hotel Dive.
Latest Posts
The Advantages of Fast Casual Franchising in 2026
Major Global Shifts in Hospitality Expansion
Why Hospitality Market Value Will Be Surging
