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Currently, LLMs do not have rich images and material, such as pictures of the rooms and amenities, that customers generally demand when making hotel reservations, Kletzel said., on the other hand, has rapidly expanded in current years.
Beyond the guest experience, agentic commerce has the possible to move the method hotel companies' customer service groups operate and are structured, Klein stated. "Will there be some corporations that find the opportunity to lower staff? Yes," Klein said. But brands that believe in fantastic consumer experience and service will discover that AI could help their agents "get involved in more complex, more business-critical conversations that assist grow the business." In 2025, Hyatt reduced staff by around 30% throughout its guest services and assistance teams "in response to the developing nature of guest inquiries and moving company requirements," per the company.
This year, numerous collection brand names that released in 2025 will continue to expand. Extra brand-new brands and collaborations, particularly in the way of life section, will likely debut as well, according to hospitality experts. In 2025, Marriott launched two collection brands: Series by Marriott, playing in the high end space in the U.S., and Outdoor Collection, solely concentrated on outside lodgings in locations near national forests, deserts, ski areas and coastlines.
Marriott's Outdoor Collection provides unique accommodations in destinations near nationwide parks, deserts, ski locations and shorelines.
How to Scale 2026 Regional ExpansionHilton's Beginning Collection, specifically, has more than 60 hotels in the works across the U.S. and Canada, Kevin Osterhaus, president of lifestyle brands at Hilton, informed Hotel Dive. Start is currently checking out possible brand-new locations in San Diego, Los Angeles and Virginia Beach, Virginia, along with markets in New Mexico and Colorado in 2026, Osterhaus stated.
"Collection brand names are appealing due to the fact that they provide the best of both worlds: Owners keep the unique DNA of their home, while unlocking worldwide circulation, profits management, loyalty and assistance. Kevin Osterhaus President of lifestyle brands at Hilton From the guest point of view, independent shop hotels are preferable because they offer authentic experiences, Gabriel Perez, primary operating officer of lodging at The Indigo Road Hospitality Group, told Hotel Dive.
As for why the hotel business are chasing after independents in the way of life section, "it's not about the guests. It's about producing sub-brands within their own brand names to satisfy financiers' needs and to satisfy owner and developers' goals," Perez stated. JLL's Davis echoed that sentiment, telling Hotel Dive that the industry is at the point of, if not past the point of, brand name saturation, as "public companies [are] under a significant amount of pressure for net unit growth." This, in turn, puts a lot more pressure on hotel business "to create brands, micro brands and subsets of brands in order to broaden their footprint of existing properties," Davis said.
Hilton's collection brands' "distinct positioning and storytelling continue to drive interest throughout chain scales," Osterhaus stated. According to Bobby Molinary, Marriott's chief development officer for choose brand names, interest in Marriott's new collection brands comes amidst a difficult high-cost-of-construction environment that has actually made it "significantly challenging to develop brand-new hotels." Series and Outdoor Collection, both conversion-friendly offerings, relate to an ownership neighborhood and developers who "are continuously trying to find ways to grow, and conversions represent a course for development," Molinary stated.
This year, Hilton prepares to remain "very active in the lifestyle area through tactical partnerships, new finalizings and continuous growth of our current brand names," Osterhaus said. Another growing area is the high-end section.
That trend is expected to continue in 2026 as luxury consumers drive travel costs and hotel bookings amidst a wealth bifurcation at play in the industry. "High-net-worth tourists are anticipated to stay one of the most reliable drivers of international travel spending next year," Giray Boran, handling director of BLG Capital, informed Hotel Dive.
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